Training FAQs

Frequently Asked Questions

Q 1. What is the address for Classroom training in my city?

Ans. Please find the address here - Classroom Training Address. Look for your city in the first column. Against your city, review the address in that row. On the right hand side columns, you will find the address. Please note that if the cell for Address 2 city is blank, the Eventbrite city is the city in which the classroom training location is situated. The same is applicable for Zipcode. Please note that we need a minimum of 10 local paying students to hold classroom training. The default/fallback  option is Virtual Instructor Led LIVE Online Training using Zoom Video Conference.

Q 2. Is there a physical location for this class or is it online?

Ans: Please note that we need a minimum of 10 local paying students to hold classroom training. 

The default/fallback  option is Virtual Instructor Led LIVE Online Training using Zoom Video Conference.  There will be training manuals, lab exercises, recordings of every session made available on the cloud (Google Drive).

Q 3. What if I purchase a ticket in the hope that there will be a minimum of 10 students and classroom training will be held. However on the day of the training I find out, that's not the case and I do not want to take Live Online training, will you refund my ticket?

Ans. All sales are final. There are no refunds. We do offer credit and welcome you to take any of our upcoming training for up to a year. You can also transfer your ticket to one of your colleagues or friends who may be interested in one of our training classes.

Q 4. I will not be able to attend every LIVE session. Is there any way for me to access or make up for the missed session(s)?

Ans. We record every session and you can watch the recordings afterwards if you are unable to attend the LIVE sessions. All training session recordings and training material are uploaded on Google Drive and shared with the students. All of these resources can be downloaded by the students and it is theirs to keep. 

Q 5. I was sent an email-specific invitation to the course materials on the cloud but am unable to locate it. What should I do?

Ans. First check your SPAM folder. The sender name will be: IT Training (via Google Drive) <>. The subject line will say: <name of course> - Invitation to collaborate. If you are still unable to locate the email, then contact us at

Q 6. I would like to train a group of people with my company. Do you offer any corporate training?

Ans. Yes, we offer corporate training rates, on-site corporate training and group discounts. Please contact us at with “CORPORATE TRAINING” in the subject.

Q 7. I would like to talk to someone on the phone. I left a message by voicemail and still haven’t heard back.

Ans. Since we are flooded with many inquiries, email is the best way to get a response. It is much quicker to have your questions answered by email since it can take a while for you to receive a phone call back. If you still want to receive a phone call, please email us at with a request for us to call you. Also please indicate a few days and times convenient for you to take our call. Also indicate your time zone.

Q 8. Is there a certificate at the end of the course?

Ans. Yes, there is a course completion certificate which you can request from us at the end of the course. Certain courses offer certification exams as well. 

Q 9. Can I receive a refund if my class is rescheduled?

Ans. We do not issue refunds for missed or rescheduled classes. We make good faith efforts to the best of our ability to deliver the class sooner or later for which you have purchased the ticket. See the refund policy below. You can use your credits toward any of our other upcoming courses or for the same course at a later date. Under certain circumstances special accommodations can be made. Please contact us for arrangements at

Refund Policy 

1. There are no refunds. 

2. If for any reason the course has not been taken, class is cancelled or rescheduled, the payment credit can be applied towards any future course by Entirety Technology or one of our training partners.

Q 10. Are all of your courses taught in English?

Ans. Currently all of our courses are conducted in English. We are working on leveraging "Speech to text" technology to enable subtitles for LIVE courses. And in future we will have subtitles in various international languages. 

Q 11. Will you be publishing different kinds of courses in the future?

Ans.Yes, Entirety Technology offers many courses directly and also through a network of training partners.  The best way to keep up with the new courses is by sending us an email with Subject: "Interested in learning about training schedule for upcoming courses". You can also email us at with requests. 

Q 12. I am a current student having trouble logging in to my class session. What should I do?

Ans: Make sure your computer does not block the Video Conference software (zoom or GoToMeeting). Try to use the web client. If you still face issues, send an email to